Enquiry

Privacy Policy

Effective Date: 14 April 2025
Company Name: Care Safe (registered as Health Tech Services Group Ltd)
Website: caresafe.io

1. Introduction

At Care Safe, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

We only provide services to adults and do not knowingly collect or process data from children under 18.

2. Who We Are

Care Safe provides personal care, non-emergency ambulance services, and health-related support at home or in the community. Our registered address is:Health Tech Services Group Ltd
Office 1.14 Bay Technology Centre Central Avenue, Baglan Innovation Centre, Port Talbot, Neath Port Talbot, Wales, SA12 7AX
Email: admin@hts.group
Phone: 0800 860 6727

3. What Data We Collect

We collect the following types of personal data:

  • Identity Information: Name, date of birth, and NHS or ID numbers.
  • Contact Details: Address, phone number, and email address.
  • Health Information: Medical needs, mobility, risk assessments (with consent).
  • Service Details: Care plans, appointment history, preferences.
  • Payment Information: If paying for services directly.
  • Website Data: IP address, browser type, device, and cookies (see Section 9).

4. Why We Use Your Data

We use your personal data to:

  • Provide care and transport services.
  • Contact you about appointments or changes.
  • Assess risk and ensure your safety.
  • Process payments or invoices.
  • Improve our services.
  • Meet legal and regulatory obligations

5. Legal Basis for Processing

We use your data based on:

  • Consent – where required, we ask for your permission (e.g. marketing).
  • Contract – to provide you with care or transport services.
  • Legal obligation – to meet health and safety, safeguarding, or other laws.
  • Legitimate interests – to improve services or manage operations effectively.

6. How We Share Your Data

We may share your data with:

  • Our care staff and health workers involved in your care.
  • Medical professionals (GPs, hospitals) if needed.
  • Transport providers (ambulance teams).
  • Regulators or authorities where required by law.
  • IT service providers who help run our systems.

We never sell your data.

7. How Long We Keep Your Data

We only keep your data for as long as necessary. Usually:

  • Care-related data: Up to 7 years after service ends (for legal and safeguarding reasons).
  • Enquiry data: Up to 2 years if you do not become a client.
  • Website data: As per cookie settings (see Section 9).

After this, we securely delete or anonymise your data.

8. Your Rights

You have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Ask for data to be deleted (in some cases).
  • Object to or restrict how we use your data.
  • Withdraw consent if previously given.
  • Ask for a copy of your data in a portable format.

To use any of these rights, contact us at: admin@hts.group.

9. Cookies and Website Use

We use cookies to improve your experience on our website. Cookies help us:

  • Understand how visitors use the site.
  • Remember your preferences.
  • Offer better customer support.

You can manage or disable cookies in your browser settings. For more information, please refer to our Cookie Policy.

10. Data Security

We use technical and organisational measures to protect your data, including:

  • Secure servers and encrypted communications
  • Role-based access controls
  • Staff training on confidentiality

If there is a data breach that affects you, we will inform you and the regulator as required.

11. Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the date at the top and notify you on our website.

12. Contact Us

If you have any questions or concerns about this policy or your data:

Care Safe (Health Tech Services Group Ltd)
Email: admin@hts.group
Phone: 0800 860 6727
Address: Office 1.14 Bay Technology Centre Central Avenue, Baglan Innovation Centre, Port Talbot, Neath Port Talbot, Wales, SA12 7AX

If you’re not happy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.